Are you compassionate about animals and have a desire to speak for those who cannot? For over 110 years, the Dumb Friends League has been working to end pet homelessness and animal suffering by providing a strong and steadfast voice for those who cannot speak for themselves. If you work well with people too, join our team and help us provide that voice.

Purpose of Position: Facilitate the onboarding and training process for all new volunteers. Coordinate the League’s community service volunteer program.

Responsibilities

• Facilitate onboarding process for all new volunteers
• Maintains schedules and general communications for all of the onboarding process
• Lead and/or support multiple monthly group trainings
• Update and revise training resources as necessary
• Annually evaluate training content to ensure it is accurate and comprehensive
• Coordinate community service volunteer program, including processing applications, running background checks and managing communications, while maintaining confidentiality
• Coordinate all aspects of Summer Teen Program, including recruitment, training, communications and reporting
• Work closely with department leadership in planning tasks and supervising community service volunteers
• Interview prospective volunteers and assign them to areas of interest
• Assist in the development of new trainings
• Resolve volunteer issues as they arise
• Assist current and prospective volunteers as needed throughout the day while providing excellent customer service

People Care

People are the key to fulfilling our mission. Making internal and external patrons and their needs a primary focus is expected in all situations. This position interacts with and collaborates with employees at all levels of the organization. Communication occurs through face to face, telephone, and electronic interactions and may also include contact with the general public and League business partners. Communication and contact must be clear, understandable, cooperative, professional and respectful in all circumstances. Employees are expected to actively support a positive team environment, directly address conflict, and appropriately express concerns.

Competencies

Competencies are work behaviors and expectations necessary for successful job performance. They encompass knowledge, skills, abilities, attitudes, and actions. Additional definitions for competencies may be obtained from Human Resources

Organizational Key Competencies

• Integrity and Ethics
• Adapting to Change and Ambiguity
• Customer and Community Focus
• Emotional Intelligence
• Excellence

Position Key Competencies

• People Development
• Conflict Management
• Innovation

Supervisory or Managerial Responsibility

• Volunteers

Travel

• This position may require travel to different work sites

Schedule: 5, 8 hour days, Tuesday-Saturday

Compensation: $21.60-$22.58 (starting pay commensurate with market, experience, and equity)

Full Time Benefits – Please visit our website for a comprehensive list of all offered benefits.

• Benefits (medical, dental, and vision)
• Flexible spending accounts
• League-paid Life and Short-Term Disability Insurance
• Paid Time Off (PTO)
• Paid Sick Time
• Holiday Pay
• Sabbatical
• 401(k) with matching
• And more!

Work Conditions and Physical Requirements

Performs work primarily in an office setting. Potentially prolonged periods of sitting and repetitive motion. May work in an area with high noise level.  Potentially subject to animal bites and scratches.  Exposure to cleaning chemicals, fumes, dust, animal dander, and feces. Occasional lifting with reasonable accommodation.

We will begin reviewing applications as they are received and anticipate closing the application period on October 17, 2024.

Requirements
Position Qualifications 

Knowledge/Skills/Abilities

• Excellent organizational and planning skills
• Strong verbal communication and public speaking skills
• Customer service skills
• Proficiency in Microsoft Office programs
• Experience speaking in large group settings

Required

• Education: High School Diploma, equivalency, or equivalent experience
• Work Experience: Three years of customer service experience

Desired

• Experience working in a volunteer or training department for a nonprofit organization
• Experience with training development
• Experience with Volgistics volunteer management software