Client Services Supervisors at Larimer Humane Society are responsible for the operations of the Service Desks, during a particular shift, ensuring clients receive consistent high quality services. Our services include adoptions, returns, intakes, merchandise sales and more. This is a full-time, benefits eligible, working supervisor position with engagement in all services tasks and a co-supervisor structure. Must be able to quickly learn and accurately use specialized software as well as learn and apply a wide range of policies and procedure. The position also involves daily interaction with animals in our care. Incumbents participate in team and supervisory meetings and are engaged in reviewing workflow, creating schedules and suggesting and implementing improvements. Requirements include a minimum of two years of proven customer service experience, plus one year of proven supervisory experience or six months of Larimer Humane Society lead experience. Exceptional customer service skills required as is a professional and mature demeanor. Proven and sustained emotional intelligence, work ethics and integrity skills are required as are effective and professional verbal and written communication skills. Must have strong organizational and leadership skills. The schedule for this position will include at least one weekend day. Must be willing and able to work varying schedules and overtime as needed. Please review the full job description for qualifications and requirements and include days and times of work availability, as well as start day availability and pay rate requirements in a cover letter. Local applicants are preferred as relocation assistance is unavailable.
Expected hiring range is $15.00 to $15.45 per hour.
NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Larimer Humane Society is an equal opportunity employer.