Are you compassionate about animals and have a desire to speak for those who cannot? For over 110 years, the Dumb Friends League has been working to end pet homelessness and animal suffering by providing a strong and steadfast voice for those who cannot speak for themselves. If you work well with people too, join our team and help us provide that voice.

Purpose of Position: Directly lead and provide oversight for the work of the pet admissions team, ensuring compassionate and exceptional service experiences for our patrons and the pets coming into our care.

Responsibilities

• Support the day-to-day work of the Pet Admissions team providing oversight, guidance and coaching
• Identify, troubleshoot and elevate challenges to management
• Utilize established SOPs to guide consistent and appropriate operating procedures and suggest changes when needed
• Monitor data entry and documentation to ensure accurate records
• Provide onboarding support and training to staff and volunteers new to the team
• Provide input to managers regarding staff performance and process improvement
• Provide daily animal relinquishment and stray intake services
• Interview patrons to gather information to create animal records in Chameleon
• Manage emotionally difficult situations with strong communication skills
• Prepare and reconcile statements of daily financial transactions
• Provide end-of-life care for animals at their owner’s request
• Safely handle, restrain, and move animals and administer vaccinations and preventative medications
• Ensure work materials and consumables are functional and well stocked
• Maintain the League’s high standard of neat and clean facilities in assigned areas
• Perform opening and/or closing duties as needed by the organization
• Collaborate with other organization staff to address logistical issues
• Perform euthanasia and related tasks as needed

People Care

People are the key to fulfilling our mission. Making internal and external patrons and their needs a primary focus is expected in all situations. This position interacts with and collaborates with employees at all levels of the organization. Communication occurs through face to face, telephone, and electronic interactions and may also include contact with the general public and League business partners. Communication and contact must be clear, understandable, cooperative, professional and respectful in all circumstances. Employees are expected to actively support a positive team environment, directly address conflict, and appropriately express concerns.

Competencies

Competencies are work behaviors and expectations necessary for successful job performance. They encompass knowledge, skills, abilities, attitudes, and actions. Additional definitions for competencies may be obtained from Human Resources

Organizational Key Competencies

• Integrity and Ethics
• Adapting to Change and Ambiguity
• Customer and Community Focus
• Emotional Intelligence
• Excellence

Position Key Competencies

• Analytical thinking
• Strategic thinking
• Critical thinking
• Innovation
• Project management
• Conflict management

Supervisory or Managerial Responsibility

• Provides on the floor direction to Pet Admissions team members
• Volunteers (Pet Admissions)

Schedule: 5, 8 hour days. Weekend availability required

Compensation: $22.50-$23.65 (starting pay commensurate with market, experience, and equity)

Full Time Benefits – Please visit our website for a comprehensive list of all offered benefits.

• Benefits (medical, dental, and vision)
• Flexible spending accounts
• League-paid Life and Short-Term Disability Insurance
• Paid Time Off (PTO)
• Paid Sick Time
• Holiday Pay
• Sabbatical
• 401(k) with matching
• And more!

Work Conditions and Physical Requirements

Handle and restrain animals of various sizes, weights, and temperaments. Subject to animal bites or scratches. Work performed in high noise level areas. Exposure to cleaning chemicals, fumes, dust, animal dander and bodily fluids. Physical efforts require constant bending, stooping, standing, climbing stairs, and walking. Frequent lifting of animals and objects with reasonable accommodation.

We will begin reviewing applications as they are received and anticipate closing the application period on October 3, 2024.

Requirements

Position Qualifications 

Knowledge/Skills/Abilities

• Strong interpersonal and written communication skills
• Demonstrated organizational skills
• Ability to utilize effective problem solving and decision-making skills
• Proficiency in Microsoft Office programs

Required

• Education: High school diploma or equivalent

Desired

• Supervisor or lead role experience
• Customer service experience
• Experience with developing and delivering staff training
• Professional experience in animal welfare/working with animals
• Excellent organizational skills with strong attention to detail
• Demonstrated ability to work in a fast-paced environment