Job Post

Training Support Specialist

Company Name: Dumb Friends League
Company Website:
Location: Denver, CO
Job Type: Full Time
Job Category: Operations

For over 110 years, the Dumb Friends League has been working to end pet homelessness and animal suffering by providing a strong and steadfast voice for those who cannot speak for themselves. As the largest community-based animal welfare organization in the region, we care for more than 22,000 homeless pets and horses each year at our four facilities and are a national model in animal welfare. This opportunity is located at our Leslie A Malone Center in Denver.

Purpose of Position: This position provides support to all shelter operations teams by conducting department specific skills-based training programs that ensure the highest quality care for the animals and patrons served at the Dumb Friends League.


  • Create, develop, implement, and conduct skills-based training programs for individuals in shelter departments, including Animal Care, Adoptions, Population, and Pet Admissions, based upon guidance from leadership.
  • In partnership with Human Resources and leadership, select and assign instructors to conduct specific components of the training process, when appropriate.
  • In partnership with Human Resources, organize, track, report, and maintain accurate training records.
  • Create and/or acquire Job Instruction Training (JIT) and/or training procedure manuals, guides, and materials.
  • Suggest and implement appropriate changes and updates to departmental SOPs.
  • In partnership with Human Resources and leadership, evaluate skills-based training effectiveness through assessments, surveys, and feedback.
  • Maintain knowledge of the latest trends in training and adult learning. Participate in train-the-trainer program with the Director of People Development to develop and enhance facilitation skills and implement relevant tactics.
  • Inform and support content, logistics and implementation for shelter training activities and events.
  • Inform department training budgets, maintain records of expenses and ensure expenditures stay within the operating budget.
  • Obtain and maintain required certification to perform duties of euthanasia technician, holder, and trainer. Assist in coordination of euthanasia training schedules and ensure employees are making timely progress.
  • Maintain safe animal handling skills, including the ability to handle dangerous/fractious animals.
  • Partner with departments as needed to ensure the League’s facilities and equipment are in good working order.
  • As needed, provide appropriate content to Development, Marketing, Communications, and Education teams.

People Care

People are the key to fulfilling our mission. Making internal and external patrons and their needs a primary focus is expected in all situations. This position interacts with and collaborates with employees at all levels of the organization. Communication occurs through face to face, telephone, and electronic interactions and may also include contact with the general public and League business partners. Communication and contact must be clear, understandable, cooperative, professional and respectful in all circumstances. Employees are expected to actively support a positive team environment, directly address conflict, and appropriately express concerns.


Competencies are work behaviors and expectations necessary for successful job performance. They encompass knowledge, skills, abilities, attitudes, and actions. Additional definitions for competencies may be obtained from Human Resources

Organizational Key Competencies

  • Integrity and Ethics
  • Adapting to Change and Ambiguity
  • Customer and Community Focus
  • Emotional Intelligence
  • Excellence

Position Key Competencies

  • Analytical thinking
  • Conflict management

Supervisory or Managerial Responsibility



  • This position requires travel to other work sites
  • This position requires driving a company vehicle

Work Conditions and Physical Requirements

Handle and restrain animals of various sizes, weights, and temperaments. Subject to animal bites or scratches. Work performed in high noise level areas. Exposure to cleaning chemicals, fumes, dust, animal dander, and feces. Physical efforts require constant bending, stooping, standing, climbing stairs, and walking. Frequent lifting of animals and objects up to 50 lbs. with reasonable accommodation.

Full Time Benefits – Please visit our website for a comprehensive list of all offered benefits.

  • Benefits (medical, dental, and vision)
  • Flexible spending accounts
  • League-paid Life and Short-Term Disability Insurance
  • Paid Time Off (PTO)
  • Holiday Pay
  • 401(k)
  • And more!

Schedule: 8-hour shifts, 5 days a week

Compensation:  $22.50-$23.65 per hour (starting pay commensurate with market, experience, and equity)

Position Qualifications


  • Proficiency in Microsoft Office Programs
  • Excellent verbal and written communication skills
  • Strong interpersonal communication skills
  • Ability to follow timelines for projects, accomplish multiple tasks, and maintain flexibility in a dynamic work environment
  • Strong organization, coordination and project management skills


  • Education: High school diploma or equivalent
  • Work Experience: Two years of experience (formal or informal) providing on the job training, classroom teaching, curriculum design and delivery, or other applicable work providing hands-on training
  • Special Training, Certification or Licensure: Valid driver’s license and insurable driving record


  • Experience working with handling animals in a shelter or similar environment