Job Post

Animal Law Enforcement Licensing Manager

Company Name: Humane Society of the Pikes Peak Region
Company Website: http://www.hsppr.org
Location: Colorado Springs, CO
Job Type: Full Time
Job Category: Administration

Looking to make a difference in the lives of pets and people? With an almost year-round beautiful blue sky and a scenic mountain backdrop, HSPPR is a nonprofit animal shelter serving El Paso, Pueblo, and Douglas Counties as well as the City of Centennial. We employ a total of 200+ employees. We are an organization that celebrates and prioritizes diversity and inclusion.

 

The Animal Law Enforcement (ALE) Licensing Program Manager must be a highly motivated and organized professional with strong skills in solving problems and managing records. The ALE Licensing Program Manager is responsible for the overall operation of the pet licensing efforts of HSPPR. This position responds to licensing inquiries, veterinarian partners and internal process requirements involving pet licenses. The ALE Licensing Program Manager needs to be extremely self-motivated and self-sufficient, have good interpersonal skills, a strong sales and marketing mindset, and patience with the ability to be an active listener. The ALE Licensing Program Manager must perform their duties with integrity and deal with the public and required vendors in a pleasant and tactful manner.

Key Duties and Responsibilities

Continued growth of the pet licensing program through innovative techniques, technology and processes. Ability to independently recognize and implement opportunities for improvements in efficiencies and practices.
Maintain a thorough knowledge of the licensing program functions to include but not limited to data entry, data transfer, statistical reporting, web licensing and invoicing.
Independently promote the benefits of the licensing program through veterinary partners, other HSPPR departments and other community programs.
Work independently and closely with the Communication Department to develop marketing tools and ideas for growth of the pet licensing program.
Work independently and closely with the Business Support staff to develop and implement internal processes in regard to licensing.
Work independently and closely with Customer Service and Surgery Center supervisors to identify issues and concerns with license sales processes in both departments.
Maintain professional relationships with veterinary partners within the El Paso and Pueblo divisions. Work closely with outside partners to identify issues and concerns with their licensing sales processes and implement improvement to continue growing license sales.
Use discretion and independent judgement to continually improve efficiencies, practices and ensure the growth of the licensing program.
Reviews licensing applications and other forms for completeness and accuracy in accordance with pet licensing laws within El Paso and Pueblo counties.
Accurately enters data for new or renewed licenses into appropriate databases.
Collects license fees and processes all payments of cash, check and credit cards in accordance with Finance Department protocols.
Works independently with Finance Department to follow up on needed collections referrals.
Maintains files of correspondence, records and reports.
Reports monthly progress reports to ALE Assistant Director/Director or upon request.
Answers phone and email inquiries regarding licensing from the public in a professional and friendly manner.
Makes phone calls to the public and veterinary offices to verify information.
Demonstrate accuracy and thoroughness in managing licenses sold in the field and online.
Ability to learn to use computer software programs to include but not limited to Excel and Crystal Reports.
Oversees the data entry of monthly rabies reports received from local veterinary clinics.
Orders and monitors use of Pet License tags.
Assists in keeping all training materials and SOP’s up to date.
Provides coaching for disciplinary actions; documents and reports the feedback to the Director of Animal Law Enforcement.
Solicits employee input and utilizes information when appropriate.
Submits First Report of Injuries as appropriate.
Assists with scheduling interviews, conducting interviews, making hiring decisions and coordinates the offer process with HR for the Licensing department.
Completes Licensing staff performance evaluations.
Completes payroll for the Licensing staff.
Assists the Accounting Department with mail processes as needed.
Other duties and tasks as assigned by the Department and/or Divisional Leader.

Supervisory Duties

This position is responsible for overseeing the day-to-day operations of the Licensing Department. Direct supervision of licensing department staff and volunteers. Supervisory responsibilities are a core function of the position.

 

Expectations

Sincere interest in the mission, vision, values, and goals of The Humane Society of the Pikes Peak Region and Animal Law Enforcement Department
Commitment to the mission, values, goals and success of HSPPR.
Demonstrates compassion for people and animals.
Ability to establish and maintain effective working relationships with customers, staff and citizens.
Effective verbal and written communication skills.
Ability to prioritize and coordinate work assignments, work in multi-task environment.
Exercises good judgment when dealing with the public, employee issues, and animal-related concerns.
Able to exercise discretion when dealing with confidential information.
Strong interpersonal skills, ability to establish and maintain effective working relationships with citizens, coworkers and management.
Organized, shows initiative and is a conscientious worker.
Demonstrates a commitment to seek out innovative and progressive technology to continually improve efficiencies.
Must be energetic in approach to engagement and selling.
Goal oriented and strong sense of commitment to reaching Organizational and Department Goals.
Regularly and predictably attends work as scheduled.
Promptly reports violations of policy and procedure and/or conduct unbecoming to Department Leadership.
Maintains a professional image and appearance, wears name tag and appropriate business attire during business hours.
Works independently, with little supervision.
Good at establishing rapport and building relationships quickly.
Confident and charismatic personality.
Motivation to exceed expectations while working independently.
Physical Demands

Regularly sits at computer station, often in a shared office environment.
The employee must regularly lift and/or move 25 or more pounds of moving weight and occasionally lift and/or move up to 40 or more pounds of moving weight.
May be occasionally required to climb or balance, stoop, kneel, crouch and crawl.
Regularly required to sit, reach with hands and arms, talk, hear, and is frequently required to stand and walk. May be expected to be on feet for extended periods of time.
Consistently exposed to animals in the workplace and animal allergens under conditions with limited alternatives available.
Exposure to zoonotic and/or communicable diseases is possible.
Specific vision abilities required include close vision, distance vision, color vision, peripheral vision and depth perception.
Regularly exposed to noise and potential exposure to hazardous weather conditions.
Potential exposure to cleaning supplies and/or other substances containing toxic or caustic chemicals.
Must be able to safely operate a company vehicle.
Schedule Requirements

The ALE Licensing Program Manager will generally work five (5) eight-hour shifts per week however; schedule may change as needed and on short notice. Duties hours will vary but will generally be Monday through Friday. Schedule may include weekend and holiday work.

 

Minimum Experience & Education Necessary

Sincere interest in the mission, vision, values, and goals of The Humane Society of the Pikes Peak Region and Animal Law Enforcement Department

Must be a U.S. Citizen.
At least 21 years of age.
High school diploma or GED.
Minimum 2 years of relevant sales/marketing experience.
Valid Colorado Driver’s License and insurable driving record.
Have no convictions for crimes of moral turpitude.
Pass a drug test, basic physical fitness test, hearing and eye exam (specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception).
Pass a background investigation.
Effective verbal and written communication skills.
The core values of the staff unite us and guide us to provide the best service to the animals in our care, our organization, and our community.

Core Values Statements-

Compassion: We believe that animals matter. We are committed to treating animals and people with kindness, respect, and compassion.
Stewardship: We are accountable and transparent in our actions and in the use of our resources to build trust in those we serve.
Integrity: We believe we can make the greatest impact by staying true to our mission, always doing what is best for the animals and people of our community, and by standing united in our decisions.
Excellence: We are passionate about our mission, and strive for excellence through continual learning, innovation, and the development of our board, staff and volunteers.
Collaboration: We seek strategic partnerships and alliances to advance the welfare and protection of animals and people.
Service: We exist to serve our communities and operate with this commitment to serve as front and center in all we do.

 

exempt position – $45,000/annually