Client Services Supervisor – Lead With Heart at Our Animal Shelter (Loveland, CO)
Full-Time, Hourly, Non-Exempt | Leadership | People & Animal Focused

Are you a people-person with a passion for animals? Do you thrive in fast-paced environments where leadership, compassion, and problem-solving come together? Join us as a Client Services Supervisor and help guide a team that connects animals with loving families!

At our Loveland shelter, we don’t just care for animals—we help them find their way home. As a working supervisor, you’ll lead by example, mentor a passionate team, and ensure every client and animal receives the highest level of care and support.

Expected hiring rate is $21.00 per hour. Closes July 25th, 2025, or when filled.

Visit www.nocohumane.org/get-involved/careers for the Full Job Description and to apply.

NOCO Humane is an independent nonprofit working to further the compassionate, safe, and responsible relationship between animals and people.

What You’ll Be Doing:

• Lead and supervise the Client Services team during your shift—including adoptions, intakes, and client interactions
• Train and support staff and volunteers to provide top-tier service and communication
• Manage client concerns with professionalism and compassion, using strong de-escalation skills
• Review workflow, suggest improvements, and help implement positive change
• Stay hands-on—this role includes daily interaction with animals and client-facing duties
• Collaborate across departments to keep operations smooth and efficient
• Serve as a role model for professionalism, empathy, and shelter standards

What We’re Looking For:

Required:

• Associate degree or equivalent work experience
• Minimum of 2 years of customer service experience
• Minimum of 1 year of supervisory or lead experience (animal welfare a plus)
• Strong leadership, communication, and problem-solving skills
• Experience in high-pressure, public-facing roles with de-escalation ability
• Willingness to work weekends, holidays, and flexible shifts as needed
• Must be at least 21 with a valid Colorado driver’s license and insurable record
• Ability and willingness to become euthanasia certified

Preferred:

• Experience in animal shelter or veterinary settings
• Familiarity with Chameleon or other shelter software
• Bilingual English/Spanish (includes a wage premium)
• Knowledge of basic animal care, handling, and behavior

Be the bridge between animals and their future families. If you’re ready to make a difference every day—for pets, people, and your team—apply now and lead with purpose!

Employee Benefits:

Health & Wellness:

• Medical, Dental, Vision & Supplemental Accident Insurance – Available for full-time employees. Medical insurance premiums are supplemented by NOCO Humane.
• Employee Assistance Programs (EAPs) – Free and confidential support for mental health and well-being. Available for employees and members of their household.
• Life/AD&D Insurance – Provided for employees enrolled in medical insurance through NOCO Humane.
• Short-Term & Long-Term Disability (STD/LTD) – Provided for full-time employees after one year of service.

Financial & Retirement:

• 403(b) Retirement Plan with Matching – Employer contributions to help you save for retirement. (3% match)
• PSLF Qualified Employer – Eligible for Public Service Loan Forgiveness.
• Service Recognition Program – Includes cash bonuses and additional PTO for long-term employees.

Time Off & Paid Leave:

• PTO Accrual – Paid time off for vacation, sick days, and personal use.
• Paid Holidays – Paid time off during select holidays (for full-time employees).

Pet Care & Discounts:

• Free Pet Adoption After One Year of Service – Adopt a shelter pet at no cost (not including applicable licensing fees).
• Free Heartworm, Flea/Tick Treatment, and Vaccines – For your personal dogs and cats.
• Retail Store Discounts – Savings on pet products and more at our shelter store and local pet stores.
• Discounted Pet Food Through Hill’s Pro-Staff Feeding Program – Access discounted food and treats for your personal dogs and cats.
• Discounts on Pet Insurance

NOCO Humane is an equal opportunity employer. Available benefits include medical, dental, vision, short term/long term disability and life insurance, matching 403b retirement plan, paid time off and discounts. NOCO Humane conducts criminal and DMV background checks and requires drug testing of all employment candidates.

Visit www.nocohumane.org/get-involved/careers for the Full Job Description and to apply.