Volunteer Services Manager
Lead People. Inspire Service. Change Lives.
Do you believe that volunteers can change the world?
At the Humane Society of the Pikes Peak Region (HSPPR), more than 800 dedicated volunteers donate their time, talents, and compassion to help animals and people throughout our community. Together, they contribute the equivalent of approximately 55 full-time employees, making an extraordinary impact on the lives of thousands of animals every year.
We’re looking for an energetic, people-focused Volunteer Services Manager to lead and grow our volunteer program in Colorado Springs. If you’re passionate about animal welfare, thrive on building relationships, love creating meaningful volunteer experiences, and enjoy leading a high-performing team, this may be the perfect opportunity for you.
Why This Role Matters
At HSPPR, our mission is simple but powerful:
HSPPR offers compassionate care to animals, supports safe communities, and provides socially conscious sheltering.
As Volunteer Services Manager, you’ll help bring that mission to life every day by recruiting, training, engaging, and supporting the incredible volunteers who make our work possible. From animal care and foster programs to community outreach, fundraising events, humane education, and emergency response, you’ll help connect passionate people with meaningful opportunities that save lives.
Simply put: when our volunteers succeed, our animals succeed.
What You’ll Do
Lead an Exceptional Volunteer Program
Oversee all aspects of volunteer recruitment, onboarding, placement, engagement, retention, and recognition.
Supervise and support the Volunteer Services team.
Present at volunteer information nights and orientations.
Ensure volunteers are equipped, trained, and supported for success.
Create positive volunteer experiences that inspire long-term involvement.
Build Relationships Across the Organization
Partner with department leaders to identify volunteer needs and opportunities.
Serve as a trusted resource for staff and volunteers.
Foster a culture of collaboration, respect, and inclusion.
Cultivate relationships with community organizations, schools, and partners.
Celebrate and Inspire Volunteers
Coordinate volunteer recognition programs and appreciation events.
Share volunteer success stories and impact throughout the organization.
Develop communication strategies that keep volunteers informed, connected, and engaged.
Keep Programs Running Smoothly
Manage volunteer databases and reporting systems.
Monitor program metrics and provide reports for leadership and Board meetings.
Evaluate and improve volunteer policies, procedures, and programs.
Manage department budgets, purchasing, and inventory.
Support Major Community Events
You’ll help coordinate volunteer participation at some of our most beloved fundraising events, including:
Fur Ball
Pawtoberfest
Whisker Brunch
Be Part of Emergency Response Efforts
HSPPR plays a critical role in supporting animals during community emergencies and disasters. This position may serve as a liaison during emergency operations and participate in emergency preparedness training.
What We’re Looking For
We’re seeking someone who combines strong leadership skills with genuine compassion for both people and animals.
Qualifications
2+ years of management or supervisory experience.
1+ years of experience in volunteer services, customer service, human resources, or a related field.
Animal welfare experience is a plus.
Experience with volunteer management systems, databases, and Microsoft Office.
Strong communication and relationship-building skills.
Excellent organizational and problem-solving abilities.
Ability to handle sensitive situations with professionalism, empathy, and sound judgment.
A positive, collaborative leadership style that motivates and inspires others.
You’ll Thrive Here If You Are…
A natural relationship builder
Passionate about community engagement
Organized and detail-oriented
Comfortable juggling multiple priorities
Excited to lead and mentor a team
Driven by purpose and mission
Ready to make a difference every day
Work Environment
This is a fully on-site position based at our Colorado Springs campus. Volunteers are at the heart of our work, so being present and engaged is essential to success.
The schedule generally consists of five 8-hour shifts per week and may include occasional evenings and weekends to support volunteer activities, special events, and organizational needs.
Join Our Team
At HSPPR, every volunteer, employee, foster caregiver, donor, and supporter plays a role in creating brighter futures for animals and the people who love them.
** Applications close on Tuesday, July 7, 2026, or until position is filled **
In addition to competitive salaries, we offer comprehensive benefits to our full-time staff.
Benefits include:
Health Insurance ~~ 401K with employer matching up to 4% of salary ~~ Dental and vision Plans ~~ Supplemental Group Life Insurance ~~ Short and long term disability Insurance ~~ Paid time off ~~ Holidays ~~ Direct Deposit ~~ Personal Pet Perks ~~ Wellness Programs ~~ Paid Sabbatical after 5 years of employment
The Humane Society of the Pikes Peak Region is a Public Service Loan Forgiveness qualified employer. To learn more about this program, go to https://studentaid.ed.gov/sa/.
The core values of the staff unite us and guide us to provide the best service to the animals in our care, our organization, and our community.
Core Values Statements-
Compassion: We believe that animals matter. We are committed to treating animals and people with kindness, respect and compassion.
Stewardship: We are accountable and transparent in our actions and in the use of our resources to build trust in those we serve.
Integrity: We believe we can make the greatest impact by staying true to our mission, always doing what is best for the animals and people of our community, and by standing united in our decisions.
Excellence: We are passionate about our mission, and strive for excellence through continual learning, innovation and the development of our board, staff and volunteers.
Collaboration: We seek strategic partnerships and alliances to advance the welfare and protection of animals and people.
Service: We exist to serve our communities and operate with this commitment to serve as front and center in all we do.
If you’re ready to lead a dynamic volunteer program, build meaningful community connections, and help advance a lifesaving mission, we’d love to meet you.
Apply today and help turn compassion into action.