Position Title:  Shelter Manager

Position Summary:  

The Shelter Manager provides leadership, direction, and supervision to ensure best practices and high standards in sheltering and customer service. This includes oversight of day-to-day operations in all shelter  departments, ensuring communication flows smoothly between them. The Shelter Manager is responsible for ensuring that all team members provide a professional service and meet or exceed standards and protocols set. This position will drive continuous improvements, with a strong focus on excellent customer service and best practices in animal welfare and care.

Salary:  Starting at $58,000 – $62,000

Reports To:  Executive Director

About CCS: Cat Care Society has been improving the quality of life for homeless, abused, and injured cats for over 40 years. Join us in our mission to continue enriching the lives of people and cats in Jefferson County and beyond.

Vision: The Society’s goals are:

To sponsor educational programs that promote responsible pet ownership, humane treatment of all animals, and the elimination of pet overpopulation
To shelter cats in a healthy, cage free environment and to find compatible and responsible families for every cat
To provide community outreach programs that improve the quality of life for cats and people
To be a friend to all cats

Role Responsibilities: 

Leadership:

• Collaborates with CCS’s Executive Director, Board of Directors, and other leadership, to effectively engage the organization’s core values, mission, and vision.
• Meets with the Executive Director to develop long-range programs and regularly review policies and procedures
• Works with the ED to create and seek learning and development opportunities for staff and self.
• Works closely with the Director of Marketing & Engagement, Director of Philanthropy and Volunteer & Events Manager in developing CCS’s brand, engaging with donors and telling the stories of the CCS cats and community.
• Works with shelter leadership to create and implement employee engagement programs and initiatives.
• Fosters a professional and cooperative relationship with others in the animal welfare industry.

Staff Management

• With the support of the Executive Director, manage all aspects of Human Resources for staff, including, but not limited to: hiring and onboarding, termination, developing position descriptions, and conducting employee annual reviews.
• Oversee the shelter hourly payroll budget, scheduling and PTO requests.
• Establishes a comprehensive training program for staff, team building, and skill development opportunities for staff.
• Works with ED at least bi-annually to ensure job descriptions and staffing needs are revised and updated as necessary.
• Demonstrate a commitment to team building through modeling a positive and respectful attitude toward all employees, volunteers, and partners.
• Establish and grow a culture that values critical and strategic thinking, resourcefulness, constructive feedback, engagement and inclusion at all levels.

Operations:

• Oversees day-to-day operations of the shelter including: adoptions, intake, animal care, behavior/enrichment and other related areas.  Ensures all staff understand and engage with CCS’s mission, vision and values.
• Oversee, develop, maintain, and evaluate program standards & best practices for animal care, adoptions, intake/transfer programs, behavior/enrichment, customer service, and any other related activities.
• Create policies and procedures for related duties. Responsible for the maintenance of these documents and communication to relevant staff.
• Provide friendly, professional, and knowledgeable service to the public. Respond to customer, staff and volunteer concerns, resolving complaints, special requests, and issues. Leads by example in providing excellent customer service.
• Seeks to create, implement and refine innovative programs that improve the lives of shelter cats and support the human-animal bond.
• Ensures off-site adoption partner locations are effectively utilized to maximize offsite adoptions.
• Meets regularly and frequently with relevant staff to proactively address needs of CCS facilities, staff, volunteers and cats.
• In partnership with the Veterinary Services Manager, leads weekly shelter supervisors meetings.
• Works closely with the Veterinary Services Manager (peer)  to ensure communication regarding medical cases, contagion control and other concerns is smooth and timely.
• Continuously evaluates use of shelter software to ensure data collection is efficient and informative. Works closely with shelter staff and volunteers to ensure that data entry is timely and accurate.
• Utilizes data to inform policies and procedures.
• Ensure the humane treatment and handling of all shelter animals, providing training and support to staff in order to do so.
• Ensure all stipulations of PACFA are being followed and serve as a “go to” for PACFA related questions from the community.
• Oversee shelter intake policy & procedure.
• Supports and facilitates shelter inspections to prioritize cleaning, repair & maintenance, and assessing capital improvement needs.
• Works closely with the Volunteer Manager to develop and support shelter volunteers. Creates training materials.
• Oversee the Shelter Operating Budget, monitoring expenses, supply inventory, and future needs.
• Maintain effective ordering & inventory systems with the help of the shelter staff.
• Inform budget and ensure expenditures stay within the operating budget.
• Participate in disaster preparedness and response activities for CCS and community as it relates to animal-related needs.
• Monitors programs to ensure compliance with OSHA regulations. Monitor safety compliance of staff and take immediate action to correct hazards.
• In cooperation with all departments, ensure compliance with federal regulations and government agencies.
• Other duties as assigned.

Qualifications:

• Excellent interpersonal communication skills
• Ability to effectively communicate in writing
• Strong organizational skills with high attention to detail
• Proven ability to create and maintain a positive working environment
• Ability to utilize effective problem solving/decision making skills
• Experience developing and monitoring budgets and inventory
• Able to plan and implement with little supervision and able to work independently.
• Able to delegate tasks effectively.
• Able to multi-task, prioritize in line with organizational priorities, deal with a certain level of expected chaos and be able to meet deadlines

Education & Experience:

• 3 or more years of management/supervisory experience and minimum of 5 years animal sheltering experience required.
• Knowledge of animal care/behavior  and management experience in an animal shelter or similar organization preferred.

Working Conditions:

• May sit or stand for long periods of time.
• Noise, odors, chemical fumes, animal hair and dander are encountered due to equipment and animals.
• Subject to animal bites and scratches.
• Must be able to manage the emotional aspect of end of life services and humane euthanasia, and
• support employees, volunteers, and patrons in high-emotion circumstances.
• Daily lifting of up to 50 pounds.
• Frequent standing on concrete floors, walking, bending, kneeling, and stooping.
• Must work under pressure with a public audience and have patience and tact when working with difficult or emotional people and situations.

Schedule

• 8 hr shifts,  Sun-Thurs, Mon-Fri, Tues – Saturday  pending shelter staffing

Benefits

• Medical, Dental, Vision available to regular, full-time employees
• Holidays, Paid sick leave, Vacation, Leave of Absence

To Apply:

Email EC Michaels, Executive Director :  [email protected]