Purpose of Position: Assist the shelter veterinary services team in providing medical care and treatment for animals, and exceptional customer service to patrons.

Responsibilities

• Assist technicians and veterinarians in the performance of medical and surgical procedures.
• Administer medications as directed to shelter animals.
• Clean, disinfect, and maintain surgical and medical areas.
• Maintain medical equipment and supplies.
• Handle and move animals prior to and following medical procedures, restraining animals as needed.
• Perform data entry to update animal records.
• Perform clinic reception duties including handling incoming phone calls, greeting and assisting patrons, scheduling appointments, and filling prescription orders.
• Contribute to and lead initiatives to improve processes and procedures.
• Perform euthanasia and related tasks.
• Assist in the induction and preparation of animals for surgery.
• Recover animals from surgery and teach other staff, volunteers, and interns on how to perform the task.
• Identify, assist with and be able to perform sample diagnostic testing as directed.
• Perform clinic reception duties including handling incoming phone calls, greeting and assisting patrons, scheduling appointments, and filling prescription orders.
• Contribute to and lead initiatives to improve processes and procedures.
• Perform euthanasia and related tasks.

People Care

People are the key to fulfilling our mission. Making internal and external patrons and their needs a primary focus is expected in all situations. This position interacts with and collaborates with employees at all levels of the organization. Communication occurs through face to face, telephone, and electronic interactions and may also include contact with the general public and League business partners. Communication and contact must be clear, understandable, cooperative, professional and respectful in all circumstances. Employees are expected to actively support a positive team environment, directly address conflict, and appropriately express concerns.

Competencies

Competencies are work behaviors and expectations necessary for successful job performance. They encompass knowledge, skills, abilities, attitudes, and actions. Additional definitions for competencies may be obtained from Human Resources.

Organizational Key Competencies

• Integrity and Ethics
• Adapting to Change and Ambiguity
• Customer and Community Focus
• Emotional Intelligence
• Excellence

Position Key Competencies

• Analytical Thinking
• Conflict Management

Supervisory or Managerial Responsibility

• Volunteers

Travel

This position may require travel to different work sites

Schedule: Full Time 40 hours working four, 10 hour shifts. This position does require working on the weekends.

Compensation: Starting at $20.00 – $20.90 per hour  (starting pay commensurate with market, experience, and equity)

Benefits: Please visit our website for a comprehensive list of all offered benefits

• Benefits (medical, dental, and vision)
• Flexible spending accounts
• League-paid Life and Short-Term Disability Insurance
• Paid Time Off (PTO)
• Holiday Pay
• 401(k)

Work Conditions and Physical Requirements

Handle and restrain animals of various sizes, weights, and temperaments. Subject to animal bites or scratches. Work performed in high noise level areas. Exposure to cleaning chemicals, fumes, dust, animal dander, and feces. Exposure to radiation in association with performing radiology procedures. Physical efforts require constant bending, stooping, standing, climbing stairs, and walking. Repetitive motion associated with medical and surgical care. Frequent lifting of animals and objects up to 40 pounds with reasonable accommodation.

Requirements
Position Qualifications

Knowledge/Skills/Abilities

• Strong interpersonal communication skills
• Proficiency in Microsoft Office programs
• Ability to work in a team environment
• High attention to detail

Required

• Education: High school diploma or equivalent
• Work Experience: Professional experience in animal welfare/ working with animals
• Special Training, Certification or Licensure: None

Desired

• Experience working in a veterinary clinic or similar environment
• Working knowledge of current veterinary practices
• Veterinary assistant certification