Colorado Animal Welfare Conference Session
Volunteer Retention
9-10:15am - Aug. 21, 2025
City Lights 2 and 3
Shelter Operations
This session will discuss the unique advantages animal welfare organizations have when engaging and retaining volunteers, how to ensure the needs of both the volunteers and the organization are met when on-boarding, how to identify and channel the motivation of volunteers to support the mission and how to approach challenges as opportunities.

Kristen Galles
Kristen Galles was a volunteer for four years at Foothills Animal Shelter before becoming the volunteer program manager in 2017. She has degrees in English and Secondary Education from Valparaiso University and a masters degree in Liberal Studies from Hamline University. Before entering animal welfare, she taught high school in St. Paul, Minnesota for 15 years. She shares her life with a husband, two horses, two barn cats and a Border Collie mix.

Dr. Sarah Wallace Mitten
Dr. Sarah Wallace Mitten has been working in telehealth since 2018. First, as lead digital health veterinarian at Fuzzy Pet Health. She then worked as virtual care veterinarian with Modern Animal, vice president of Telehealth for Galaxy Vets, volunteer telehealth veterinarian with Animal Help UA, relief telehealth veterinarian with BondVet and lead virtual care veterinarian with MySimplePetExpress. She has performed tens of thousands of telehealth consults.

Heather Cammisa
Heather Cammisa is the chief enterprise officer for Open Door Veterinary Collective and the project manager for Pethelpfinder.org.
She has a master’s degree in economics from Rutgers University and worked in financial and social economics before devoting her career to the humane ethic. She is a certified animal welfare administrator, holds a graduate certificate in wildlife forensics and conservation, and worked as a certified animal control officer and cruelty investigator.
Cammisa lives off-grid in Colorado.