Job Post

Associate Manager, Shelter Veterinary Services

Company Name: Dumb Friends League
Company Website:
Location: Denver, CO
Job Type: Full Time
Job Category: Operations

Join the Dumb Friends League as an Assistant Manager, Shelter Veterinary Services, and play a vital role in overseeing our Shelter Veterinary Services department. You will ensure that the animals in our care receive the highest standard of medical attention and that our daily operations run smoothly.

Be a part of a mission-driven organization dedicated to improving the lives of animals. Apply now to contribute your skills and passion to the Dumb Friends League!

Purpose of Position: Assist in the oversight of the Shelter Veterinary Services department, providing care to animals sheltered by the Dumb Friends League.  Manage all aspects of non-clinical, daily, shelter veterinary services.


  • With the Manager, Shelter Veterinary Services & Foster, manages and develops an effective staff: providing effective communication, leadership, guidance and resources. Determines staff qualifications and competency: recruits, interviews, selects, hires, trains, orients, mentors, evaluates, coaches, counsels, disciplines, and rewards.  Establishes and monitors staff safety and regulatory compliance
  • Oversee care and treatment of shelter and foster animals to ensure proper care and services are provided, and processes and follow-up are smooth and efficient
  • Ensure internal and external patron and foster experiences with SVS reflect the League’s brand and core value, compassion always
  • Schedule staff and review productivity to best align people resources. Work with Team Leaders to create daily work plans ensuring maximum efficiency while maintaining high standards of patient and patron care
  • Train staff and volunteers and assist with the creation of training plans and ongoing evaluation
  • Support the financial functions of the department, including accounts payable, payroll, and daily deposits
  • Inform budget and ensure expenditures stay within the operating budget, explaining variances as needed
  • Work in conjunction with leadership team and associates to manage relationships with foster parents, and always provide excellent service to them
  • Serve as a safety officer for the department, responsible for understanding and ensuring compliance with OSHA, DEA and FDA, and applicable state and local agencies
  • Maintain DEA and state required licenses through the Department of Regulatory Affairs (DORA)for BC/MC/SLV/HEC shelters and Medical Director
  • Oversee and coordinate internal and external training programs, including internship, externship and apprenticeship programs, for veterinary assistants and veterinary technicians
  • Manage product inventory including controlled drugs under the direction of the veterinarian, ordering, tracking, security, and destruction
  • Oversee upkeep and maintenance of medical equipment and instruments
  • Assist with the development of SOPs to ensure that they are current and communicated to and followed by staff and volunteers
  • Coordinate external training opportunities and resources, including oversight of Continuing Education funds usage
  • Contribute to and lead initiatives to improve processes and procedures
  • Manage department resources to maximize value, control expenses and minimize waste
  • Perform euthanasia and related tasks
  • Regularly perform shelter opening and closing duties as needed
  • Represent the organization internally and externally with integrity, serving as an ambassador of the League’s mission and brand

People Care 

People are the key to fulfilling our mission. Making internal and external patrons and their needs a primary focus is expected in all situations. This position interacts with and collaborates with employees at all levels of the organization. Communication occurs through face to face, telephone, and electronic interactions and may also include contact with the general public and League business partners. Communication and contact must be clear, understandable, cooperative, professional and respectful in all circumstances. Employees are expected to actively support a positive team environment, directly address conflict, and appropriately express concerns.


Competencies are work behaviors and expectations necessary for successful job performance. They encompass knowledge, skills, abilities, attitudes, and actions. Additional definitions for competencies may be obtained from Human Resources.

Organizational Key Competencies 

  • Integrity and Ethics
  • Adapting to Change and Ambiguity
  • Customer and Community Focus
  • Emotional Intelligence
  • Excellence

Leadership Key Competencies 

  • Project and Process Management
  • Delivering Results
  • Developing Direct Reports
  • Building and Leading Effective Teams

Position Key Competencies 

  • Analytical Thinking
  • Conflict Management
  • Financial Acumen
  • Fiscal Responsibility
  • Strong Management skills
  • Innovation
  • Strategic Thinking

Supervisory or Managerial Responsibility 

  • Team Leaders
  • Veterinary Technicians
  • Veterinary Assistants
  • Foster Care Associates
  • Volunteers


  • This position may require travel to different work sites

Full Time Benefits – Please visit our website for a comprehensive list of all offered benefits.

  • Benefits (medical, dental, and vision)
  • Flexible spending accounts
  • League-paid Life and Short-Term Disability Insurance
  • Paid Time Off (PTO)
  • Paid Sick Time
  • Sabbatical
  • Holiday Pay
  • 401(k) with matching
  • RVTs are eligible for student loan reimbursement
  • CE allowance
  • and more!

Compensation: $56,610 –  $60,848 annually (starting pay commensurate with market, experience, and equity)

Work Conditions and Physical Requirements

Performs work primarily in an office setting. Potentially prolonged periods of sitting and repetitive motion. May work in an area with high noise level.? Potentially subject to animal bites and scratches.? Exposure to cleaning chemicals, fumes, dust, animal dander, and feces. Occasional lifting with reasonable accommodation.

We will begin reviewing applications as they are received and anticipate closing the application period on July 11, 2024.

Position Qualifications


  • Demonstrated success in customer service
  • Intermediate knowledge of Microsoft Office required
  • Must possess excellent interpersonal, verbal, and written communication skills
  • Demonstrated capability to organize work efficiently, set priorities and establish plans or timetables for achieving goals
  • Demonstrated effectiveness as a leader capable of influencing and motivating others to success toward a common goal


  • Education: Associates degree or equivalent experience
  • Work Experience: Two years of professional experience working with animals and one year of experience in a supervisor or lead role


  • Degree and/or certification in veterinary related sciences
  • Experience working with volunteers and the public
  • Experience in veterinary medical field or animal shelter environment
  • Experience developing and monitoring budget