Job Post

Operations Support Specialist

Company Name: Dumb Friends League
Company Website:
Location: Denver, CO
Job Type: Full Time
Job Category: Operations

Are you compassionate about animals and have a desire to speak for those who cannot? Do you like making a difference in lives for both animals and people? Do you work well in a fast-paced team environment? Dumb Friends League wants you!

Purpose of the Position: This position provides support to all shelter operations teams by completing administrative, cleaning, and other support tasks ensuring the highest quality care for the animals and patrons served at the Dumb Friends League.


  • Will float to various departments to support operations and shelter veterinary services as assigned
  • Assist the pet admissions team by performing dog testing and introductions
  • Handle incoming in-kind donations and maintain an organized storage space
  • Ensure hallway clean-up stations are stocked and organized. Maintain the League’s standard of neat and clean facilities in assigned areas of responsibility
  • Cover events or tasks, staff shortages or scheduling challenges as needed
  • Complete regular inventory of PPE/supplies shelter-wide, ensure PPE is appropriately stocked throughout shelter daily
  • Obtain and maintain required certification to perform duties of euthanasia technician, holder and trainer
  • Meet all requirements of membership to the disaster response team
  • Maintain safe animal handling skills, including the ability to handle dangerous/fractious animals
  • May provide ongoing support and training to staff and volunteers
  • Complete driving errands as needed
  • Partner with departments as needed to ensure the League’s facilities and equipment are in good working order
  • Provide appropriate content to development, marketing, communications, and education teams

People Care

People are the key to fulfilling our mission. Making internal and external patrons and their needs a primary focus is expected in all situations. This position interacts with and collaborates with employees at all levels of the organization. Communication occurs through face to face, telephone, and electronic interactions and may also include contact with the general public and League business partners. Communication and contact must be clear, understandable, cooperative, professional and respectful in all circumstances. Employees are expected to actively support a positive team environment, directly address conflict, and appropriately express concerns.

Key Competencies

Key competencies are work behaviors and expectations necessary for successful job performance. They encompass knowledge, skills, abilities, attitudes and actions. More in-depth definitions regarding these competencies are available from your manager, human resources, and can be found on the employee intranet.

Organizational Key Competencies

  • Integrity and Ethics
  • Adapting to Change and Ambiguity
  • Customer and Community Focus
  • Emotional Intelligence
  • Excellence

Position Competencies

  • Analytical Thinking
  • Conflict Management

Full Time Benefits – Please visit our website for a comprehensive list of all offered benefits.

  • Benefits (medical, dental, and vision)
  • Flexible spending accounts
  • League-paid Life and Short-Term Disability Insurance
  • Paid Time Off (PTO)
  • Sabbatical
  • Holiday Pay
  • 401(k)

Compensation: $22.50-$23.65 (starting pay commensurate with market, experience, and equity)

Work Conditions and Physical Requirements

Handle and restrain animals of various sizes, weights, and temperaments. Subject to animal bites or scratches. Work performed in high noise level areas. Exposure to cleaning chemicals, fumes, dust, animal dander, and feces. Physical efforts require constant bending, stooping, standing, climbing stairs, and walking. Frequent lifting of animals and objects up to 75 lbs. with reasonable accommodation.


  • High school diploma or equivalent
  • Valid driver’s license and insurable driving record


  • Proficiency in Microsoft Office Programs
  • Excellent verbal and written communication skills
  • Strong interpersonal communication skills
  • Ability to follow timelines for projects, accomplish multiple tasks, and maintain flexibility in a dynamic work environment.


  • Experience working with handling animals in a shelter or similar environment