Are you compassionate about animals and have a desire to speak for those who cannot? Do you like making a difference in lives for both animals and people? Do you work well in a fast-paced team environment? Dumb Friends League wants you!

Purpose of Position: Develop, deliver and support effective, safe and considerate animal experience through the League’s population management processes, including evaluation, transfer and movement components as well as animal outcome decisions. Create and innovate best practices and together with the team develop the future state of the Population Management team central to Malone Center.

Responsibilities

• Lead and direct the population management function to ensure the highest level of care is delivered to the League’s sheltered animals.
• Develop, train, and schedule population management team and function to ensure the most efficient movement of animals in the League’s care.
• Manage the animal population in collaboration with operations and behavior/medical teams to determine adoption, transfer, foster and euthanasia.
• Collaborate with League leaders to review and decide appropriate outcome and disposition options for the League’s sheltered animals, including euthanasia decision making.
• Manage the coordination, implementation, and logistics of animal routing, to include, but not limited to animal evaluation and movement-related functions.
• Recruit, hire, develop, train, coach and counsel volunteers and staff
• Coordinate with shelter departments daily to increase efficiency in flow of animals through the shelter, between shelters and from the community, and to meet the needs of external partners to maximize use of League resources including space and personnel.
• Manage cross-training and certification processes for appropriate partner departments to support sustained efficiency through seasonal workload.
• Collaborate on cases, processes, and workflow with all other teams as appropriate.
• Oversee successfully onboarding of new external transfer partnerships and support existing transfer partnerships. Manage communications with transfer partners, including sensitive, complex, and/or challenging conversations when necessary.
• Adhere to all League safety, training, and handling and transportation protocols to ensure that the Shelter environment is safe for animals, the public, volunteers, and other employees. Wear required personal protective clothing, identification, and safety garments/equipment as defined by League policies and procedures.
• Collaborate with League team members to balance competing priorities, create organizational alignment, support strategic planning, execute upon organizational initiatives, and ensure alignment with core values, vision, and mission. Participate in inter-departmental meetings and discussions to support and develop League initiatives.
• Design, develop, and implement department standards, work processes, systems, and procedures for accomplishing work. Develop SOPs and ensure they are updated, followed, and communicated with staff and volunteers. Monitor and evaluate program and process effectiveness, including statistical analysis and report creation, and implement improvements.
• Develop and fulfill realistic and ambitious departmental objectives and plans.
• Ensure the highest level of people care is delivered to League patrons, staff, volunteers, partners, donors, and vendors.
• Inform and monitor the departmental budgets. Manage utilization of department resources to maximize the value, control expenses, and minimize waste.
• Manage and develop an effective staff: providing effective communication, leadership, guidance, and resources. Determine staff qualifications and competency: recruit, interview, select, hire, train, orient, mentor, evaluate, coach, counsel, discipline, and reward. Establish and monitor staff safety and regulatory compliance.
• Manage daily operations by providing leadership and development to the staff. Foster achievement of a common vision within and across teams. Provide clear direction and priorities. Ensure that the roles and responsibilities are understood and carried out.
• Motivate and mobilize staff to act. Remove obstacles, coordinate work efforts when necessary, and empower staff members within department. Manage and ensure the proper utilization and integration of department volunteers.
• Represent the organization internally and externally with integrity, serving as an ambassador of the League’s mission and brand. Manage external partnerships and vendors to provide services as needed.
• Perform euthanasia and related tasks.
• Perform shelter opening and closing duties as needed.
• Work with and handle animals of varying species, sizes, and temperaments daily in a caring, safe, and respectful manner.

People Care

People are the key to fulfilling our mission. Making internal and external patrons and their needs a primary focus is expected in all situations. This position interacts with and collaborates with employees at all levels of the organization. Communication occurs through face to face, telephone, and electronic interactions and may also include contact with the general public and League business partners. Communication and contact must be clear, understandable, cooperative, professional and respectful in all circumstances. Employees are expected to actively support a positive team environment, directly address conflict, and appropriately express concerns.

Competencies

Competencies are work behaviors and expectations necessary for successful job performance. They encompass knowledge, skills, abilities, attitudes, and actions. Additional definitions for competencies may be obtained from Human Resources.

Organizational Key Competencies

• Integrity and Ethics
• Adapting to Change and Ambiguity
• Customer and Community Focus
• Emotional Intelligence
• Excellence

Leadership Key Competencies

• Project and Process Management
• Delivering Results
• Developing Direct Reports
• Building and Leading Effective Teams

Position Key Competencies

• Analytical thinking
• Conflict management
• Financial acumen & fiscal responsibility
• Innovation
• People development
• Project management
• Strategic thinking

Supervisory or Managerial Responsibility

• Population Management team
• Volunteers

Travel

• This position requires up to 5% travel in state
• This position may require travel to different work sites
• This position requires driving a company vehicle

Full Time Benefits – Please visit our website for a comprehensive list of all offered benefits.

• Benefits (medical, dental, and vision)
• Flexible spending accounts
• League-paid Life and Short-Term Disability Insurance
• Paid Time Off (PTO)
• Paid Sick Time
• Holiday Pay
• 401(k) with matching
• Sabbatical program
• And more!

Compensation: $61,000 – $65,000 annually (starting pay commensurate with market, experience, and equity)

Work Conditions and Physical Requirements

Performs work primarily in an office setting. Potentially prolonged periods of walking or standing. Potentially prolonged periods of sitting and repetitive motion. May work in an area with high noise level. Potentially subject to animal bites and scratches. Exposure to cleaning chemicals, fumes, dust, animal dander, and feces. Occasional lifting with reasonable accommodation. Will be required to work evenings, weekends and/or holidays as business operations demand.

We will begin reviewing applications as they are received and anticipate closing the application period on April 25, 2024.

Requirements
Position Qualifications

Knowledge/Skills/Abilities

• Ability to utilize effective problem solving/decision making skills
• Able to demonstrate exceptional discretion, judgment, impartiality and confidentiality when dealing with personnel issues, financial issues and proprietary information.
• Able to demonstrate high degree of independence, initiative and organization.
• Able to maintain a professional appearance and exercise sound judgment during all interactions with the public, staff and volunteers.
• Able to set goals, prioritize, delegate work and provide feedback to others to complete multiple tasks on or before deadline.
• Proficient in Microsoft Office programs (Word, Excel, PowerPoint)
• Strong organizational skills with high attention to detail
• Willing to learn new tasks and able to become proficient in a short period

Required

• High school diploma or equivalent
• Five years of related work including experience leading the work of others and progressively complex project or program leadership responsibilities.
• Two years of experience advising, consulting or making complex decisions.
• Valid driver’s license with insurable driving record

Desired

• Professional experience in an animal welfare organization/animal shelter
• Experience creating and managing budgets
• Experience leading and managing volunteers
• General knowledge of animal sheltering software, Chameleon preferred