Description
Are you compassionate about animals and have a desire to speak for those who cannot? For over 110 years, the Dumb Friends League has been working to end pet homelessness and animal suffering by providing a strong and steadfast voice for those who cannot speak for themselves. As the largest community-based animal welfare organization in the region, we care for more than 46,000 homeless pets and horses each year at our four facilities and are a national model in animal welfare. If you work well with people too, join our team and help us provide that voice.

Purpose of Position: Deliver and support effective, safe and considerate animal experience through the League’s Population Management processes, including evaluation, transfer and internal movement components. Identify and implement best practices and together with the manager develop the future state of the Population Management team at the Malone Center.

Responsibilities

• Coordinate the internal and external flow, movement and transfer of animals at League shelters, between League shelters and with partner agencies. Identify and coordinate opportunities to improve space usage for League animal populations and candidates to and from the League.
• Utilize metrics to evaluate processes and create appropriate plans to maximize efficiency.
• Collaborate with leadership throughout the organization to address logistical issues related to flow, space, contagion and other shelter concerns.
• Use established SOPs to guide operating procedures. Provide productive feedback and propose edits as needed.
• Monitor data entry and documentation to ensure accurate, up to date animal records.
• Provide input to assist with development and management of department budget.
• Partner with Facilities and others to ensure League equipment is in good working order.
• Support and ensure clear communication with all internal teams regarding population management activities and care of shelter animals.
• Provide onboarding support and training for new transfer partnerships and seek opportunities to strengthen and improve existing transfer partnerships.
• Manage communications with transfer partners, including sensitive, complex, and/or challenging conversations when necessary.
• Safely handle, restrain, and move animals. This includes coordination and movement to address contagion concerns. Perform basic behavior and health evaluation to determine path of animal. Administer vaccinations and preventative medications.
• Contribute to and lead initiatives to improve processes and procedures.
• Effectively communicate with internal teams and external partners to ensure that local, state, and federal safety animal care and transport standards are met.
• Oversee and coordinate training for new volunteers and support for all volunteers.
• Implement and oversee training for new staff and ongoing support for all staff.
• Refine and inform educational materials for internal and external use.
• Perform euthanasia and related tasks as needed.
• Clean and sanitize work areas and vehicles.
• Maintain and balance a Purchase card for vehicle and other travel expenses.

People Care

People are the key to fulfilling our mission. Making internal and external patrons and their needs a primary focus is expected in all situations. This position interacts with and collaborates with employees at all levels of the organization. Communication occurs through face to face, telephone, and electronic interactions and may also include contact with the general public and League business partners. Communication and contact must be clear, understandable, cooperative, professional and respectful in all circumstances. Employees are expected to actively support a positive team environment, directly address conflict, and appropriately express concerns.

Competencies

Competencies are work behaviors and expectations necessary for successful job performance. They encompass knowledge, skills, abilities, attitudes, and actions. Additional definitions for competencies may be obtained from Human Resources

Organizational Key Competencies

• Integrity and Ethics
• Adapting to Change and Ambiguity
• Customer and Community Focus
• Emotional Intelligence
• Excellence

Position Key Competencies

• Analytical thinking
• Community partnerships

Supervisory or Managerial Responsibility

• Volunteers

Travel

This position requires driving a company vehicle

Schedule

• Perform opening and closing duties weekly as needed by the organization, including at least two holiday shifts throughout the calendar year.
  Compensation: $22.50-23.65 (starting pay commensurate with market, experience, and equity)

Full Time Benefits – Please visit our website for a comprehensive list of all offered benefits.

• Benefits (medical, dental, and vision)
• Flexible spending accounts
• League-paid Life and Short-Term Disability Insurance
• Paid Time Off (PTO)
• Holiday Pay
• Sabbatical
• 401(k) with matching
• And more!

Work Conditions and Physical Requirements

Handle and restrain animals of various sizes, weights, and temperaments. Subject to animal bites or scratches. Work performed in high noise level areas. Exposure to cleaning chemicals, fumes, dust, animal dander, and feces. Physical efforts require constant bending, stooping, standing, climbing stairs, and walking. Frequent lifting of animals and objects with reasonable accommodation. Ability to drive a League vehicle for the duration of a typical work day.

Requirements
Position Qualifications

Knowledge/Skills/Abilities

• Excellent organizational skills with strong attention to detail
• Strong customer services skills
• Excellent interpersonal communication skills
• Demonstrated ability to work in a fast-paced environment
• Proficiency in Microsoft Office programs

Required

• Education: High school diploma or equivalent
• Work Experience: Three years professional experience in animal welfare / sheltering
• Special Training, Certification and/or Licensure: Valid driver’s license and insurable driving record

Desired

• Knowledge of veterinary care/animal health
• Experience providing high level of service to customers