For over 110 years, the Dumb Friends League has been working to end pet homelessness and animal suffering by providing a strong and steadfast voice for those who cannot speak for themselves. As the largest community-based animal welfare organization in the region, we serve for over 46,000 pets and horses each year in our shelters, equine center, and veterinary hospital. The League is a national model in animal welfare. This position is based out of the League’s Veterinary Hospital at CSU Spur, which is also a teaching hospital for veterinary students.

Purpose of Position: This position supports Community Veterinary Services teams by conducting specific skills-based training programs for support staff that ensure the highest quality care for the animals and clients served at the Dumb Friends League, with a focus on developing the technical skills of veterinary assistants and supporting veterinary technician students and interns. This position also supports veterinary services teams across the League by coordinating the DVM externship program for CSU students.

Responsibilities

• Create, develop, implement, and conduct skills-based training programs for veterinary support staff, including customer service representatives, veterinary assistants, veterinary apprentices and interns, and registered veterinary technicians, based upon guidance from leadership.
• Coordinate and provide administrative support for the veterinary student externship program, including scheduling, communications with externs, conducting orientation, and entering grades.
• In partnership with Human Resources and leadership, select and assign instructors to conduct specific components of the training process, when appropriate.
• In partnership with Human Resources, organize, track, report, and maintain accurate training records.
• Create and/or acquire Job Instruction Training (JIT) and/or training procedure manuals, guides, and materials.
• Suggest and implement appropriate changes and updates to SOPs.
• In partnership with Human Resources and leadership, evaluate skills-based training effectiveness through assessments, surveys, and feedback.
• Maintain knowledge of the latest trends in training and adult learning.
• Partner with the Director of People Development on an ongoing basis to ensure the facilitation of training and the application of DEAI principles are appropriate, consistent, and evolving as needed.
• Maintain safe animal handling skills, including the ability to handle dangerous/fractious animals.
• Partner with departments as needed to ensure the League’s facilities and equipment are in good working order.
• As requested, provide reports to Philanthropy, Marketing, Communications, and Education teams, including content for impact reports regarding League’s externship program for veterinary students.

People Care

People are the key to fulfilling our mission. Making internal and external patrons and their needs a primary focus is expected in all situations. This position interacts with and collaborates with employees at all levels of the organization. Communication occurs through face to face, telephone, and electronic interactions and may also include contact with the general public and League business partners. Communication and contact must be clear, understandable, cooperative, professional and respectful in all circumstances. Employees are expected to actively support a positive team environment, directly address conflict, and appropriately express concerns.

Competencies

Competencies are work behaviors and expectations necessary for successful job performance. They encompass knowledge, skills, abilities, attitudes, and actions. Additional definitions for competencies may be obtained from Human Resources.

Organizational Key Competencies

• Integrity and Ethics
• Adapting to Change and Ambiguity
• Customer and Community Focus
• Emotional Intelligence
• Excellence

Position Key Competencies

• Analytical thinking
• Conflict management

Supervisory or Managerial Responsibility

• Volunteers

Travel

This position requires travel to other work sites

Full Time Benefits – Please visit our website for a comprehensive list of all offered benefits.

Benefits (medical, dental, and vision)
Flexible spending accounts
League-paid Life and Short-Term Disability Insurance
Paid Time Off (PTO)
Holiday Pay
401(k)
And more!

Schedule: 8 hour shifts, 5 days a week

Compensation: $22.50-$25.00 per hour  (starting pay commensurate with market, experience, and equity)

Work Conditions and Physical Requirements

Handle and restrain animals of various sizes, weights, and temperaments. Subject to animal bites or scratches. Work performed in high noise level areas. Exposure to cleaning chemicals, fumes, dust, animal dander, and feces. Physical efforts require constant bending, stooping, standing, climbing stairs, and walking. Frequent lifting of animals and objects up to 50 lbs. with reasonable accommodation.

Requirements
Position Qualifications

Knowledge/Skills/Abilities

• Proficiency in Microsoft Office Programs
• Excellent verbal and written communication skills
• Strong interpersonal communication skills
• Ability to follow timelines for projects, accomplish multiple tasks, and maintain flexibility in a dynamic work environment
• Strong organization, coordination, and project management skills

Required

Education: Associate degree in veterinary technology or equivalent experience working as a veterinary technician
Work Experience: Two years of experience (formal or informal) in a veterinary setting, with experience providing on the job training, curriculum design and delivery, or other applicable work providing hands-on training
Special Training, Certification or Licensure: Credentialed or has the ability to be credentialed through the State of Colorado as a Registered Veterinary Technician

Desired

Experience working with handling animals in a veterinary hospital or similar environment