Shelter Supervisor

The Humane Society of Boulder Valley (HSBV) is seeking a Shelter Supervisor to help lead the daily operations of the animal shelter. The supervisor ensures quality animal and client care through training and coaching employees and volunteers, modeling excellent client service, and animal handling skills. The supervisor works collaboratively with the shelter managers to ensure assigned duties, tasks, and daily projects are fulfilled. The supervisor provides direct support to the client service resolution process, animal husbandry, and training and coaching shelter employees and volunteers.

You may be an excellent candidate for this role if you have often heard you are kind and a good listener. You enjoy helping others and working collaboratively as a team. Your attention to detail and your critical thinking coupled with your empathetic nature helps you solve problems creatively and communicate with sensitivity. If working with people while making a difference in the lives of animals sounds like the perfect job, we’d like to hear from you!

We encourage you to apply if you have experience that is transferable, even if it’s not a perfect match. We encourage applications from members of underrepresented groups including but not limited women, members of the LGBTQ+ community, people of color, people with disabilities, and veterans. Spanish/English speaking individuals are encouraged to apply. Applications will be accepted through May 15, 2025, or until the position is filled.

Summary of Responsibilities

• Provides and models quality service to internal and external clients, assists staff in situations requiring immediate problem-solving.
• Uses knowledge of HSBV’s programs, services, and resources to advise and educate about animal welfare best practices.
• Promotes a safe and healthy workplace culture in compliance with regulatory standards, policies, and HSBV values.
• Oversees and coordinates employee scheduling to meet operational needs.
• Performs administrative tasks that support sales transactions, maintaining literature and resource materials, verifying the completion of adoption contracts and related documentation, and the development of workplace training materials and revision of written protocols.
• Works collaboratively with the shelter managers and departmental leadership teams to identify program development or improvement opportunities, training needs, and cultivating relationships with current and potential partners and agencies.

This summary is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required to fulfill this role. 

Qualifications
High school diploma or equivalent required; experience in animal welfare required. Minimum one-year customer service experience. Previous animal shelter and/or volunteer and staff oversight experience preferred. You must possess a Colorado driver’s license with an insurable driving record. Must be willing to perform humane euthanasia of animals and could be certified to perform humane euthanasia within six months of employment. A pre-employment background check and drug screen are required for all employment candidates.

Preferred skills and abilities
Effective communication and leadership skills. Ability to work in a dynamic, multi-task work environment. Meticulous and demonstrated leadership skills and enthusiasm necessary to motivate a professional and effective team. Exercises sound judgment when dealing with confidential information regarding the public, employee issues, and animal-related concerns. Able to lift fifty pounds with assistance and the ability to work a 10-hour shift while frequently standing, sitting, bending, and squatting.

What We Offer
The anticipated starting pay rate for this position is $24.00 per hour with an additional $2.00 per hour paid for hours worked on weekends. Additional compensation is available for qualified employees who can translate for our Spanish-speaking clientele. This pay rate is the Humane Society of Boulder Valley’s best estimate for this role and actual compensation will be based on factors including but not limited to the depth and extent of relevant experience, additional training/certifications for preferred skills, and education. ​Included in the compensation package:

• Paid time off
• Paid sick leave
• Health insurance
• Dental and vision plans
• Life and disability insurance
• Flexible spending accounts for health care and dependent care expenses
• Retirement plan options with employer match
• Employee assistance program (EAP)
• Discounts on adoptions, pet food, pet supplies, veterinary care, and training services
• Complimentary pet boarding

About the Humane Society of Boulder Valley
The Humane Society of Boulder Valley is a community-supported, open-door facility that provides shelter, medical care, and behavioral rehabilitation to almost 5,000 animals annually. Its programs are inspired by its mission to protect and enhance the lives of companion animals by promoting healthy relationships between pets and people. Since its inception in 1902, the Humane Society of Boulder Valley has become one of the most recognized nonprofit organizations in the community and a national leader in animal welfare.

The Humane Society of Boulder Valley offers equal employment opportunities to all qualified applicants and employees without regard to an individual’s race, color, religion, sex, sexual orientation, gender identity, marital status, age, national origin, disability, genetic information, ancestry, military status, or any other status protected by federal, state, or local laws.